Shipping policy

• We have a standard shipping plan which may take longer for the shipment to reach you. The price of the standard shipment also starts at $ 24 and decreases or increases depending on the weight of the shipment you request. The shipment time takes between 15 days to a maximum of 29 days.
• The fastest and medium shipping plan is convenient for most people who do not like the length of the shipment to reach them, the shipping time takes from 12 days to 18 days at most, and it may start from $ 42 and can decrease or increase depending on the country through which the order is processed, the shipping price also depends on the weight of the order, the price may increase or decrease accordingly as well.
• Express shipping plan, which starts from 7 days and arrives within 12 days as a maximum, and the shipment may arrive before the time specified above, depending on the country through which the order was processed, the express shipping price starts from $ 64 and may increase or decrease depending on the weight of the shipment and according to the country from which the medicine was treated.

We ship to all countries of the world except for countries that have been excluded from transportation, shipping and travel for security reasons or other reasons beyond our control.

There are some products that are not shipped to some Middle Eastern countries, so we also offer delivery service through our warehouses in the United States of America and also our stores located in London. Through it, we provide shipping to other countries, except for countries that have been excluded from transportation, shipping and travel.

Dedicated Zones: United States, United Kingdom, Germany, France, Australia, Canada, China

Zone A: Netherlands, Belgium, Italy, Sweden, Austria, Spain, Czechia, Poland, Hungary, Russia, Slovakia, Slovenia, Portugal, Greece, Croatia, Vietnam, Luxembourg, Romania, Japan, United Arab Emirates, Singapore, Bulgaria, Hong Kong (China), Philippines, Guernsey, Thailand, Taiwan (China), Korea, Indonesia, Uzbekistan, and others

New Zealand, Switzerland, Finland, Estonia, Israel, Latvia, Norway, Mexico, Ireland

Zone C: Iceland, South Africa, Brazil, Malta,
Lithuania, Colombia, India, Chile, Greenland, Puerto Rico, New Caledonia,
Cyprus, Serbia, Faroe Islands, Malaysia, Saudi Arabia, Peru, Turkey, and others

IVORYNN strictly follows international shipping regulations. The following items are not eligible for shipping:

Archaeological or historical artifacts
Medical/chemical substances and devices
Weapons, flammable materials, and explosives
Food and drink items not approved for international transport
Toxic, radioactive, or biohazardous substances
Live or dead animals or biological remains
Jewelry or valuables exceeding $5,000
Cash, checks, lottery tickets, gift cards, or any payment instruments
Hazardous liquids, gases, or substances that may pose a threat to public safety or equipment
Items restricted by the laws of the destination country

If your package contains any restricted or prohibited items, we will notify you and make arrangements for return or disposal.

We do not ship to countries currently under international shipping or travel bans, including:

Cuba
Iran
Myanmar
North Korea
Syria
Libya
Yemen
Ukraine (specific areas under embargo)

Customers from these regions will not see shipping options at checkout.

Some products take 3 to 7 days to process, and some products take up to 10 days depending on the type of product, its size and the material it is made of, we care very much about carbon-free products and healthy products that do not cause allergies or some allergic reactions. In addition to environmentally friendly materials, so some products take longer to launch and ship the product

We apologize to you if you are located in one or more of the countries listed under the international ban on shipping and travel, which includes the following countries:

Cuba
Iran
Myanmar
North Korea
Syria
Libya
Yemen
Ukraine

• Archaeological materials
• Historical artifacts
• Medical and chemical substances
• Some medical devices
• Weapons and poison gases
• Prohibited items (eaten – drunk – smelled)
• Materials, dolls and sexual tools
• Flammable materials
• Internationally banned toxic substances
• Shipments containing live animals and animal parts or remains. Shipments containing human remains.
• For artistic and archaeological objects, stamps, convertible trading papers, securities, precious metals, precious stones, synthetic diamonds.
• Money and other valid payment methods, such as checks, credit cards, gold bars, gift cards, coins, lottery tickets, bonds, tokens.
• Shipments that, due to their external nature or contents, may cause danger to persons or damage to physical goods or other shipments.
• What is prohibited by law (for example, an illegal or fraudulent product).
• Whose import or mailing is contrary to the law of the receiving State.
• Containing products or materials that could cause injury to postal workers or damage to shipping equipment.
• Anyone who uses mail to deliver any of the following items commits abuse.lotteries, bonds, tokens.
• Tobacco products are not shipable only for shipment in a certain quantity for personal use – and our company does not ship any quantity.
• Alcoholic beverages of all kinds
• Medical/biological materials Substances must not be infectious, toxic, prohibited or radioactive chemicals under the Dangerous Goods Transport Act, Food and Drug Act, or any other applicable law if shipping is permitted.
• Perishable items Fish, meat, fruits, vegetables, or other perishables must be properly prepared and meet applicable requirements for shipping.
• Liquids, liquefactions, fatty substances and powder must be properly prepared and meet applicable requirements for shipment.
• Live animals cannot be mailed.
  Dead animals or their parts, including, for example, the whole carcass, deer antlers, skins, nests or eggs, may not be sent for shipment, provided all applicable requirements are met.
• For information, please contact us Additional information may also be required If the goods are allowed to ship, the package must meet the following requirements:

1. The contents should not leak or emit unpleasant odors.
2. The cargo cover must carry a complete and accurate description of the contents.
3. A name, address and exact description of what is in the shipment must be specified.
4. The number of permits taken under the contents of the shipment must be specified.

• Games of weapons, swords, knives, bombs, and other objects that can be used as weapons.
• Flammable liquids alcohol, perfumes, acetone, gasoline, kerosene, automotive fuel, battery fluids, gasoline, lighter fuel, cleaning compounds, bleaches and disinfectants.
• Compressed gases, liquefied or under pressure It is prohibited to charge all compressed flammable gases such as explosive lamps, butane, cigarette lighters, ethane (gas cylinders), full or empty gas cylinders, ammonia products, hydrogen, methane, propane and others.
• Not all items containing liquids may be shipped by air freight Express.
  Jewelry, personal ornaments such as necklaces, rings or bracelets, are made or contain precious jewels and metals worth more than 5,000 USD.
• Medical devices, items used to help diagnose, monitor or treat medical conditions. Medical Equipment & Supplies Dentistry

If you have sent us any item that cannot be shipped legally or safely, we will do our best to let you know that we have received it and that we will not be able to ship it.

You arrange the return process

If you have any questions regarding our shipping policy or need assistance with your order, please contact our customer support team at service@ivorynn.com.